Last Updated: September 5, 2025

At Lana Organic, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully happy with your order, please review our return and refund guidelines below.

1. Returns

• Products may be returned within 7 days of delivery, provided they are unused, unopened, and in their original packaging.

• For hygiene and safety reasons, opened or used hair care products cannot be returned.

• To initiate a return, please contact us at support@lanaorganic.com with your order details.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable. Customers are responsible for the return shipping costs unless the product was defective or incorrect.

3. Exchanges

• We only replace items if they are defective, damaged, or sent in error. If you need to exchange a product, contact us at support@lanaorganic.com.

4. Non-Returnable Items

• Gift cards, promotional items, and products purchased on final sale are non-returnable and non-refundable.

5. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

📧 Email: support@lanaorganic.com
🌐 Website: https://lanaorganic.com/